About the role

The GelBottle Inc. is on an exciting growth journey, and we're looking for a Sales Administrator to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact!

You’ll play a key role in keeping our US Sales operations running smoothly and efficiently by managing sample shipments, coordinating communication around new orders, and working closely with the Customer Service team to resolve any order-related issues.

This role is all about precision, teamwork, and keeping things moving. You’ll be central to delivering a seamless experience for our customers and helping our internal teams stay aligned.

• Accurately process and input customer sales orders into the fulfillment system to ensure timely and error-free delivery.
• Coordinate sample shipments and promotional product packs for prospects and existing customers, as requested by the sales and marketing teams.
• Communicate with customers regarding new orders, updates, and any issues, ensuring a smooth and professional experience.
• Collaborate with the Customer Service team and third-party logistics provider to resolve order discrepancies and confirm fulfillment.
• Support the sales team with administrative tasks, including lead routing, record keeping, and coordination of meetings, exhibitions, and promotional events.

This is a hybrid role based at our Portland, Oregon HQ. 

About you:

This role is all about precision, teamwork, and keeping things moving. You’ll be central to delivering a seamless experience for our customers and helping our internal teams stay aligned, and so we're looking for: 

• Proven background in sales support, order processing, or administrative roles, ideally within a fast-paced environment.
• Strong attention to detail and accuracy in data entry, with excellent written and verbal communication skills.
• Customer-focused mindset with the ability to manage multiple priorities and solve problems proactively.
• Comfortable using fulfillment systems and CRM tools; experience with NetSuite is a plus.
• Prior experience working with third-party logistics providers or within the cosmetics or similar consumer goods industry is preferred.

Why TGB?

With passion and dedication present in every corner of TGB, we are striving to be the leading brand within our Industry. Ultimately though, what makes us unique is being a founder led business, that has cultivated a close-knit culture that is supportive, encouraging and will ensure a lot of fun along the way! We really do value our teams contributions and there are many ways that we like to reward that.

🏥 Medical

Administered by United Healthcare or Kaiser Permanente depending on location and choice:

• 100% employee premium covered.
• 50% dependent premiums covered.
• UHC plan Platinum PPO.

🦷 Dental

Administered by United Healthcare:

• 100% employee premium covered.
• 50% dependent premiums are covered.

👁️ Vision

Administered by Vision Service Plan (VSP):

• $0 co-pay on annual wellness exam
• $20 co-pay for prescription glasses up to $150 allowance for frames; up to $60 co-pay on contacts up to $135
• $20 co-pay on primary eye care

🌴 Paid Time Off (PTO)

• 10 paid holidays a year
• 80 hours awarded annually by accrual starting from your first day.
• After 3 years of service, accrual increases to 96 hours annually.
• After 5 years of service, accrual increases to 120 hours annually.

🤝 401(K) Retirement

Administered by Ascensus-PAi:

• Eligibility, Vesture, and Match begin after 30 days of service.
• Up to 4% match based on employee contributions.

Please note: We may close this role early if we find the right person sooner than expected - so if you're interested, we want to hear from you soon.