About the role

The GelBottle Inc. is on an exciting growth journey, and we're looking for a Sales Operations Specialist to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact!

This is a truly exciting time to join our growing US team and help keep things running smoothly behind the scenes. In this role, you’ll be the link between Sales, Logistics, and Customer Service, making sure orders are fulfilled accurately, service agreements are met, and customers have a great experience from start to finish.

You’ll be working closely with the Sales Director to spot opportunities for process improvements, resolve any order or logistics issues, and support the team with strategic insights. If you enjoy problem-solving, working across departments, and making things more efficient, this could be a great fit.

• Oversee the full order process, resolving issues, adjusting priorities, and working directly with logistics partners and internal teams
• Review sales and order data to spot trends and share recommendations with management
• Create and improve fulfilment processes to boost efficiency and accuracy
• Identify ways to streamline workflows and enhance the customer experience
• Develop and maintain standard operating procedures (SOPs)
• Track order trends, fulfilment accuracy, and customer satisfaction, and report insights to the Sales Director
• Manage third-party logistics relationships, including performance reviews and contract discussions
• Support the sales team with complex customer needs and ensure service levels are met
• Plan and manage logistics for sales events and exhibitions, including vendor coordination and budget tracking
• Act as the main point of contact between Sales, Logistics, and Customer Service, with the ability to adjust priorities and service levels as needed

About you:

This is a fast-paced role where your attention to detail, ability to work independently, and knack for keeping things organised will make a real impact.

• Proven experience in sales operations, supply chain, or process improvement
• Confident making decisions and driving process improvements independently
• Strong analytical skills with experience using CRM and ERP/fulfilment systems
• Clear communicator with solid negotiation and relationship management abilities
• Able to manage multiple priorities in a fast-paced, customer-focused environment

Bonus if you have:

• A degree in Business, Sales Operations, Supply Chain, or a related field
• Experience working with third-party logistics providers
• Familiarity with NetSuite or similar ERP platforms
• Background in cosmetics, personal care, or consumer goods
• Experience leading cross-functional projects or strategic initiatives

Why TGB?

At TGB, we’re driven by passion and dedication to become a leader in our industry. What sets us apart is our founder-led approach, fostering a close-knit and supportive culture where teamwork and fun go hand in hand. We truly value every team member's contributions and offer a range of rewards and recognition to celebrate your achievements.

 What we can offer you:

🏡 Hybrid working

💰 Yearly company bonus

🚀 £1,000 yearly personal development fund 

🎓 5 'study days' a year

🌴 25 days holiday + bank holidays 

🌼 'Daisy days' (extra 2 days off throughout the year) 

✈️ Holiday purchase scheme (+5 days)

🎂 Birthday bonus (after one years’ service)

🐣 Enhanced maternity Leave 

🤝 Long service award (additional holiday allowance)

🌍 3 month’s sabbatical offered upon 3 years’ service

🏥 Healthcare cash plan (via. Health Shield)

🚘 Electric car lease scheme (via. salary sacrifice)

💅 Discount on spa treatments and consumer products

🫶 Life assurance + pension scheme

🎉 Regular funded company events 

🚊 Season ticket loan

What happens next?

1. Apply!

2. Screening call with our Talent team (30min)

3. Interview with hiring manager (1hr)

4. Practical interview (Brighton HQ 1.5 hr)

5. Meet & Greet with team (1hr)

Please note: We may close this role early if we find the right person sooner than expected - so if you're interested, we want to hear from you soon.