About the role

The GelBottle Inc. is on an exciting growth journey, and we're looking for a Senior Warehouse Manager to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact!

You’ll take ownership of the entire logistics process, overseeing and optimising warehouse operations while driving customer fulfilment for our online, wholesale, and international distributors. In this role, you’ll lead a dedicated team, ensuring seamless product distribution and an outstanding customer experience. Your operational expertise will be key to enhancing efficiency, achieving our company’s goals, and helping us maintain our position as an industry leader.

Warehouse Operations

• Lead daily warehouse activities, driving process improvement and ensuring compliance with safety and quality standards.
• Implement best practices to boost productivity, optimise layout, and leverage technology and machinery.

Team Leadership

• Mentor and develop a high-performing warehouse and operations team.
• Foster a culture of collaboration, innovation, and continuous improvement.

Inventory & Supply Chain

• Partner with the Supply Chain team to manage inventory and conduct regular stock checks.

Customer Fulfilment

• Collaborate with the Commercial team to deliver an excellent customer experience.
• Communicate on customer orders across all channels, managing expectations around lead times and delays.

Distribution & Logistics

• Optimise the distribution network, including transportation and delivery partners, to ensure timely, cost-effective deliveries.
• Establish and monitor KPIs for logistics and fulfilment.

Risk & Compliance

• Proactively identify risks in logistics and customer operations, developing contingency plans to minimise disruption.
• Ensure compliance with all relevant regulations and quality standards, working closely with Facilities.

Continuous Improvement & Reporting

• Drive ongoing improvements in warehouse management systems and processes.
• Provide regular reporting to key business areas, including SLT, Finance, Supply Chain, Customer Services, and Sales.

Budget & Cost Management

• Manage the logistics and customer operations budget, ensuring cost-effectiveness and service excellence.
• Identify and partner with the most efficient delivery providers.

This is a hybrid role with opportunity to work from home, but due to the nature of the position, it can be up to 5 days a week onsite in the Warehouse. 

About you:

We’re in a fast-changing phase of growth, so you’ll need to be a strong problem solver with high resilience and the confidence to suggest improvements that drive positive change. We’re looking for someone who brings deep operational expertise, a commercial mindset, and a passion for driving results.

What you’ll need to succeed:

• Extensive experience in operations and warehouse management
• A track record working with multichannel and global distribution networks
• Proven ability to lead teams and collaborate with supply chain, finance, and commercial partners
• Strong knowledge of NetSuite WMS or similar warehouse management systems
• Experience in a scale-up business from a comparable industry, with high order volume and a diverse customer base
• A commercial approach, always seeking operational efficiency

Bonus points if you also have:

• Experience with different distribution models (such as 3PL and in-house networks)
• Hands-on experience with NetSuite WMS
• Previous roles in the cosmetics sector
• Sharp analytical skills and a passion for using data and reporting to drive commercial success

Why TGB?

At TGB, we’re driven by passion and dedication to become a leader in our industry. What sets us apart is our founder-led approach, fostering a close-knit and supportive culture where teamwork and fun go hand in hand. We truly value every team member's contributions and offer a range of rewards and recognition to celebrate your achievements.

 What we can offer you:

🏡 Hybrid working

💰 Yearly company bonus

🚀 £1,000 yearly personal development fund 

🎓 5 'study days' a year

🌴 25 days holiday + bank holidays 

🌼 'Daisy days' (extra 2 days off throughout the year) 

✈️ Holiday purchase scheme (+5 days)

🎂 Birthday bonus (after one years’ service)

🐣 Enhanced maternity Leave 

🤝 Long service award (additional holiday allowance)

🌍 3 month’s sabbatical offered upon 3 years’ service

🏥 Healthcare cash plan (via. Health Shield)

🚘 Electric car lease scheme (via. salary sacrifice)

💅 Discount on spa treatments and consumer products

🫶 Life assurance + pension scheme

🎉 Regular funded company events 

🚊 Season ticket loan

What happens next?

1. Apply!

2. Screening call with our Talent team (30min)

3. Virtual Interview with hiring manager (1hr)

4. Practical interview (Brighton HQ 1.5 hr)

5. Meet & Greet with team (1hr)

Please note: We may close this role early if we find the right person sooner than expected - so if you're interested, we want to hear from you soon.